FAQ

Ordering Process

How do I order a portrait?

Ordering is simple:

  • 1. Create Account: Sign up for a free account
  • 2. Upload Photo: Upload a clear photo of your dog
  • 3. Generate Portrait: Our AI creates multiple unique portrait variations
  • 4. Choose & Customize: Select your favorite and choose print size, frame, and options
  • 5. Checkout: Complete payment and shipping information

Your order is processed immediately and sent to our print partner Artelo for professional printing and framing.

What photo should I use?

For best results, use a photo that:

  • Shows your dog's face clearly
  • Is well-lit (natural lighting works best)
  • Is in focus and high resolution
  • Shows your dog looking at the camera
  • Has minimal background distractions

Avoid photos with sunglasses, heavy filters, or where the dog's face is partially hidden.

Can I order multiple portraits from the same photo?

Yes! You can generate multiple variations and order as many as you'd like. Each generation creates unique artistic interpretations of your pet.

How long does the order process take?

Portrait Generation: 30-60 seconds

Order Processing: 1-2 business days (upscaling and quality verification)

Printing & Framing: 3-5 business days

Shipping: 5-7 business days (standard shipping within the US)

Total Time: Most customers receive their portrait in about a week from when the order is placed

Portrait Generation

How does the AI portrait generation work?

We use state-of-the-art AI technology to transform your dog's photo into beautiful, artistic portraits. The AI analyzes your photo and creates unique, photorealistic artistic interpretations.

Each generation is completely unique, so you can create multiple portraits from the same photo and get different artistic results.

Can I generate multiple versions?

Absolutely! You can generate as many portrait variations as you want. There's no limit to the number of variations you can create from a single photo.

What aspect ratios are available?

We offer several aspect ratios to suit different spaces and preferences:

  • Square (1:1): Classic, balanced look
  • Portrait (2:3): Vertical, traditional portrait orientation
  • Portrait (3:4): Slightly wider vertical orientation
  • Landscape (3:2): Horizontal, panoramic feel
  • Landscape (4:3): Standard horizontal orientation
What if I don't like the generated portrait?

Simply generate another one! You can create as many variations as you need until you find the perfect portrait. Each generation is free and takes less than a minute.

Pricing & Payment

How much does a portrait cost?

Final price varies by print type, frame type, and size. Shipping is included in all orders.

Try generating a portrait to see the exact pricing at the bottom of the Print & Frame section!

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe payment processing.

Are there any hidden fees?

No hidden fees! The price you see at checkout includes:

  • Professional printing
  • Framing (if selected)
  • Standard shipping within the US

Sales tax may apply based on your location.

Do you offer discounts for multiple portraits?

Not currently, but we're working on bundle pricing! Sign up for our newsletter to be notified when multi-portrait discounts become available.

Shipping & Delivery

Where do you ship?

We currently ship within the United States only. International shipping will be available soon!

How long does shipping take?

Standard shipping takes 5-7 business days after your order is printed and framed (3-5 business days). Most customers receive their portrait in about a week from when the order is placed.

Can I track my order?

Yes! You'll receive email updates at each stage:

  • Order confirmation
  • Processing started
  • Sent to printer
  • Shipped with tracking number

You can also check your order status anytime by logging into your account.

Do you offer expedited shipping?

Not currently, but we're working on adding expedited shipping options. Standard shipping is included in all orders.

What if my order is damaged during shipping?

All orders are carefully packaged to prevent damage. If your order arrives damaged, please contact us immediately with photos and we'll arrange a replacement at no cost to you.

Print Quality & Materials

What kind of paper do you use?

We offer two premium paper options:

Poster Paper:

  • High-quality satin finish
  • Vibrant colors and sharp details
  • Great for casual displays
  • More affordable option

Fine Art Paper (Archival Matte):

  • Museum-quality archival paper
  • Rich, vibrant colors with deep blacks
  • Archival quality that lasts 100+ years
  • Acid-free, pH neutral
  • Matte finish that reduces glare
  • Premium option for heirloom-quality prints
What's the difference between standard and premium frames?

Standard Frames:

  • High-quality wood or metal construction
  • Available in Oak (Natural, Black, White, Walnut) or Metal (Silver, Black, White, Gold)
  • Protective plexiglass front
  • Great for most rooms and decor styles

Premium Frames:

  • Premium materials and construction
  • Available in metal finishes (Silver, Black, White, Gold)
  • Real glass front for superior clarity
  • Museum-quality matting available
  • Perfect for formal spaces and gift-giving
Will my portrait fade over time?

Fine Art Paper: Our archival fine art prints are designed to last 100+ years without fading when displayed indoors under normal conditions.

Poster Paper: High-quality poster prints are fade-resistant and will maintain their vibrancy for many years with proper care.

For both paper types, avoid direct sunlight and extreme humidity for best longevity.

What size should I order?

Consider your wall space and viewing distance:

  • 8x10 to 12x16: Side tables, desks, shelves
  • 16x20 to 18x24: Small to medium wall spaces
  • 20x30 to 24x36: Large wall spaces, statement pieces

Our preview tool shows how different sizes look in a room setting.

Returns & Refunds

What is your refund policy?

We want you to love your portrait! Our policy:

  • Before Printing: Cancel anytime for a full refund before your order is sent to the printer (typically within 1-2 business days)
  • Quality Issues: Full refund or replacement if there's a printing defect or damage
  • Not Satisfied: We'll work with you to regenerate a new portrait you love

Since each portrait is custom-made to order, we cannot accept returns for change of mind after printing has started.

How do I request a refund?

Contact our support team with your order number and reason for the refund request. We'll process approved refunds within 5-7 business days to your original payment method.

What if I made a mistake in my order?

Contact us immediately! If we haven't sent your order to the printer yet, we can update the size, frame, or other details. Once printing has started, we'll work with you to find the best solution.

Technical Questions

What file formats do you accept?

We accept JPG, PNG, and WEBP image formats. Maximum file size is 10MB.

Is my payment information secure?

Yes! We use Stripe for payment processing, which is PCI-DSS compliant and trusted by millions of businesses worldwide. We never store your credit card information on our servers.

Do you save my uploaded photos?

Yes, we securely store your uploaded photos and generated portraits in your account so you can access them anytime, reorder, or create new variations. You can delete them from your account at any time.

Can I download my portrait without ordering a print?

Yes! You can download your portraits by right-clicking (or tapping and holding on mobile) and choosing to save the file to your device.

High-quality, upscaled digital downloads are also available for a fee if you need larger file sizes for printing elsewhere.

No questions match your search. Try different keywords or contact us directly.

Still Have Questions?

We're here to help! Reach out to our friendly support team.

Contact Support